Are you having trouble accessing your Client Portal (https://fxt-chn.com/en/trading-platform/) ? Don't worry, we're here to guide you through the troubleshooting process and help you regain access to your account.
​
Common Causes and Solutions:
​
1. Incorrect Login Information
Start by verifying that you're entering the correct email address and password. A simple mistake can prevent access.
​
2. Dormant Account Status
If your login details are correct but you still can't access the Client Portal, your account might be dormant. This happens when a trading account without funds is inactive for 90 days.
​
3. Lack of Active Trading Account
To use the Client Portal, you need at least one active trading account. Without an active account, you won't be able to log in.
​
How to Resolve:
​
1. For dormant accounts or if you don't have an active trading account, please contact our customer service team. They can assist in reactivating your account or help you set up a new live account.
​
2. Once you have an active trading account, you should be able to log in without issues.
​
3. If you're still experiencing problems, our customer service team is ready to provide further assistance.
​
Need More Help?
​
If you're still unable to log in, we're here to support you:
- Use the online chat feature by clicking the icon at the bottom-right corner of our website
- Send an email to [email protected]
​
Our dedicated support team is committed to resolving any issues you encounter and ensuring you have a smooth experience with our Client Portal.