Are you having trouble accessing your Client Portal (https://fxt-chn.com/en/trading-platform/) ? Don't worry, we're here to guide you through the troubleshooting process and help you regain access to your account.
Common Causes and Solutions:
1. Incorrect Login Information
Start by verifying that you're entering the correct email address and password. A simple mistake can prevent access.
2. Dormant Account Status
If your login details are correct but you still can't access the Client Portal, your account might be dormant. This happens when a trading account without funds is inactive for 90 days.
3. Lack of Active Trading Account
To use the Client Portal, you need at least one active trading account. Without an active account, you won't be able to log in.
How to Resolve:
1. For dormant accounts or if you don't have an active trading account, please contact our customer service team. They can assist in reactivating your account or help you set up a new live account.
2. Once you have an active trading account, you should be able to log in without issues.
3. If you're still experiencing problems, our customer service team is ready to provide further assistance.
Need More Help?
If you're still unable to log in, we're here to support you:
- Use the online chat feature by clicking the icon at the bottom-right corner of our website
- Send an email to [email protected]
Our dedicated support team is committed to resolving any issues you encounter and ensuring you have a smooth experience with our Client Portal.
Updated over a week ago